How does Smartcar work?
Smartcar is a web service that connects to internet-connected cars wirelessly over a cellular network. You'll be able to configure and monitor your vehicle's automation settings from your smartphone, tablet, or laptop.
Is my vehicle compatible with Smartcar?
Smartcar is designed for the Tesla Model S
and the upcoming Tesla Model X
, however, we’re working to bring support to connected vehicles from other manufacturers in the near future.
When will Smartcar be available?
We are targeting a Summer 2014 launch. We plan to grant beta access to a select number of customers by the end of May.
Will I need to plug something into my car?
No. Smartcar connects to your vehicle over-the-air, no additional hardware needed.
How do I set up Smartcar?
Customers who placed a pre-order will receive an email when it’s time to create a Smartcar account and link it to their vehicle.
Does Smartcar work internationally?
Tesla Model S owners who reside in Australia, Canada, or Europe can also pre-order with American Express, MasterCard, or Visa.
How secure is Smartcar?
Security is a top priority. We encrypt all data between you, our servers, and your car with 256-bit encryption. We take advantage of open-source encryption standards and rely on security protocols used for online banking.
Can I request a refund?
Yes, just contact us
and we will quickly issue a full refund.
How much does Smartcar cost a year?
Smartcar costs $49.99/year. Your 1-Year subscription cycle begins when Smartcar becomes available in Summer 2014.
Is it safe to use my credit card here?
Yes. Your card is securely processed over SSL by Stripe
, a leader in online payments. Our servers do not store your sensitive payment details.
What will the crowdfunding be used for?
To bring Smartcar to the masses in a consumer-friendly, reliable, and secure manner.
What if the campaign doesn't succeed?
Smartcar brings incredible value to Tesla Model S owners. We would love to see the campaign reach its goal. Otherwise, we will fully refund all customers who placed a pre-order.